Under changes proposed by Canada's transport regulator, the following reasons for a flight delay or cancellation would qualify travellers for compensation of up to $1,000 — though most already apply.
- Flight crew or cabin crew shortage.
- Other staff shortages at the airline.
- Technical problems that are part of normal airline operations.
- Any situation the airline knew about, or should have known about, when it sold the ticket.
- Any action, or failure to act, by the airline or its partners that prompts a late flight or cancellation.
The reforms are expected to take effect this year, but are not yet set in stone.
This report by The Canadian Press was first published Jan. 18, 2024.
The Canadian Press
